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Privacy Policy

1. About Carefuel and this Privacy Policy

In this Privacy Policy, we use the term Carefuel (and “we”, “us” and “our”) to refer to Carefuel Limited.
 
This privacy policy sets out how Carefuel Limited collects and uses any information you may give us when you visit this website, as well as how we may disclose that information, and how you can control the collection, correction and/or deletion of that information.
 
Your privacy is our priority and we go to great lengths to protect it. Any information we collect about you will always be handled securely and in compliance with the UK Data Protection Act (1998), the General Data Protection Regulation (2018) and all other relevant legislation.
 
This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this Website you are accepting and consenting to the practices described in this policy.
 
For the purpose of the Data Protection Act 1998 (the Act), the data controller is CAREFUEL LIMITED has its registered office at 31 Howbury Road, London, SE15 3HH. 

 

2. General Terms

In this Privacy Policy:

  • Carefuel Limited may be referred to as “Carefuel,” “we,” “our,” or “us.”

  • We call a user of the Carefuel Service “User,” “Users,” “you,” “your,” or “Customer”, as appropriate.

  • The community platform that we offer at our website (www.becarefuel.co.uk) is referred to as the “Site(s).”

  • Carefuel’s Sites and related services, information and communications are collectively referred to as the “Carefuel Service.”

  • “Terms of Service” refers to our Terms & Conditions, which can be found here. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.
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3. Information Collection

A. Information you provide to Carefuel


Carefuel collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that Carefuel collects include but are not limited to:

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  • Contact Information. This may include your first and last name, postal address, telephone number, and email address.

  • Billing Data, including your sort code and account number as necessary to set up a direct debit with your Fuel Card Provider.

  • Promotional Information. Certain offerings of the Carefuel Service, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Carefuel Service offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the Carefuel Service. To opt-out of receiving marketing communications from us, please see the Choice/Opt-Out section below.

  • Content Information. You also may choose to send Carefuel Personal Information in an email or chat message containing enquiries about the Carefuel Service and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat or phone functionality), and we will never use or share such information for marketing purposes.

 

We require that you furnish your Contact Information and Billing Data when you register an account with us in order to provide services through the Carefuel Service. 
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4. Information Carefuel Collects Automatically

We automatically collect certain information when you use the Service. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:

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Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Carefuel Service that you view and interact with, the time of day you browse, and your referring and exiting pages.

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Device Data, including data about the type of device or browser you use, your device's operating system, your internet service provider, your device's regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Carefuel Service, Carefuel may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device's unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Carefuel Service (“Device Information”). 

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We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the Carefuel Service, including the following:

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Cookies. When you visit websites or Sites, your browser may automatically transmit information to these websites throughout the visit. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. We use “cookies” and equivalent technologies to collect information through our Site and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.

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Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilize persistent cookies that only Carefuel can read and use, and access mobile device IDs to:

  • hold session information; and

  • track user preferences.

 

Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilize session ID cookies and similar technologies to:

  • enable certain features of the Carefuel Service;

  • better understand how you interact with the Sites and the Carefuel Service;

  • monitor usage by our Users and web traffic routing on the Carefuel Service;

  • identify visited areas of the Carefuel Service.

 

Unlike persistent cookies, session cookies are deleted from your computer when you close your browser.

We may work with third party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalize your visit.

 

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the Carefuel Service.

 

To change your cookie settings for cookies on the Sites, please click on the following addresses based on the browser you use: Internet Explorer, Safari, Chrome, Firefox, and Opera.

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5. Carefuel’s Use of Information

We collect and use information for business and commercial purposes in accordance with the practice described in this Privacy Policy. Our business purposes for collecting and using information include:

 

  • To operate and make available the Carefuel Platform. We use your data to connect you with Fuel Card Providers to set up your fuel card account with your Fuel Card Provider, in order to fulfil our contracts with Users;

  • For fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Customers and Collectors can meet and conduct business, and in order to comply with our legal obligations;

  • To analyze Carefuel Service usage as necessary for our legitimate interest in improving the Carefuel Service to grow our business;

  • To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the Carefuel Service, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;

  • To provide you with customer support in order to fulfill our contracts with Users;

  • For internal market research for our legitimate interest in improving the Carefuel Service to grow our business;

  • To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;

  • To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and

  • As otherwise set forth in the Agreement.


Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and Carefuel believes that targeted advertising enhances this experience. Carefuel and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. 

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Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

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Analytics and Market Analysis. Carefuel may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the Carefuel Service.

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Carefuel uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.

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Mobile Phone Numbers. Carefuel may use your phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about the Carefuel Service, for marketing purposes (with your consent where required by law), and to administer the Carefuel Service. If you would like more information about our policy, or how to opt out, please contact support@becarefuel.co.uk. You may be liable for standard SMS and per-minute charges by your mobile carrier. 
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6. Information Sharing

We only share information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows;


Third Party Agents: We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fraud prevention and detection, user chat moderation, communication services, and technical support. We contractually prohibit our Third Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

 

Other Users: Carefuel facilitates contact between Customers and Fuel Card Providers and reserves the right to share a Customer’s contact information (e.g. name, phone number, email) with a Fuel Card Provider and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the Carefuel Platform; or (2) the performance of a Fuel Card Provider. This exchange of information is a mandatory part of the Carefuel Platform.

 

Legal Obligations. Carefuel and our Third Party Agents may disclose information or User Generated Content, including communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. Carefuel reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the Carefuel Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Carefuel or its partners, parents or affiliates.

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It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User's account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Merger or Acquisition. Carefuel reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.

 

7. Your Rights and Choice

You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the Carefuel Service, or cancel your account by emailing your request to support@becarefuel.co.uk.

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Account Settings. During registration you choose whether to receive marketing correspondence from Carefuel and its affiliates and Partners.

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Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Carefuel Profile at any time by emailing your request to support@becarefuel.co.uk.


So that we may protect the integrity of the Carefuel Service, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us at support@becarefuel.co.uk if there is a need to make a correction to such data. Please see the Children's Privacy section for more details.

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Promotional Communications. You can opt out of receiving promotional communications from Carefuel sent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from Carefuel sent via text message at any time by following the instructions provided in those messages to text the word “STOP”. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Carefuel may continue to send you non-promotional communications, such as those about your account, switch to your Fuel Card Provider, servicing, or Carefuel’s ongoing business relationship with you. If you receive an unsolicited email from a Carefuel domain, please let us know at support@becarefuel.co.uk.

 

Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

 

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit https://www.allaboutdnt.com.
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8. Carefuel’s Information Retention Policy

We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.

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9. Carefuel’s Security of Collected Information

Your Carefuel Collected Information is password-protected so that only authorized Carefuel staff have access to your account information. 


Carefuel implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

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10. Notification of Changes

Carefuel’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Carefuel updates and expands the Carefuel Service. Carefuel will endeavor to notify you of any material changes by email. Carefuel also encourages you to review this Privacy Policy periodically.

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11. Contacting Us

If you have any questions about this Privacy Policy or the manner in which we or our Third Party Agents treat your Personal Information, the practices of the Site, your dealings with the Carefuel Service, or if you have technical problems, you may contact us at support@becarefuel.co.uk.

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Carefuel’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Carefuel database, and requests to delete or rectify such Personal Information.

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